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QQ BABY SHOP SDN BHD / 2012-03-14

  After Sales Policy

Q:The real product is it exactly same with the picture?
A:Photo and information provided as reference, and all will prevail in kind. Different monitors display colors differently, and everyone’s definition of color is vary, thus we cannot guarantee what you see in the picture is exactly same as the color of the actual product, but it sure will be the base color. Picture Featured Is Only For illustration Purposes, please base on the actual product received.

Q:How to deal with size fit problems?
A:Some items we had already clearly stated the measurement in our websites, before you consider to buy, please confirm the measurement stated that are suitable or not. All the measurement might have a difference of 0.5-2.0cm vary to the real item. For more information, you may seek our advice.

Q:In what situation that I can send back for exchange?
A:[All GOODS SOLD IS NOT RETURNABLE OR EXCHANGEABLE OR REFUNDABLE] Any customer personal feeling or subjective reason is not allow for exchange or refund. Any unobvious stain and hole can not constitute a reason to return. We want is a long-standing customer, due to lack of manpower, we can not guarantee all products sent are perfect. In order to serve you the best, QQ Baby Shop provide you with assurance, when you receive your order of goods if there is defeat/damage item (obviously the hole, wrong items etc), kindly contact us within three days receipt of parcel. Please e-mail - information needed: order number, photos and product code. We will responsible for it, so do feel free to shop at QQ Baby Shop.
Q: Return request matter?
A: We will not entertain any return parcel without our prior notice or awareness. Make sure that the returned goods are unused, cleaned and retain the original packaging. Any use, scratched, damaged items are not acceptable for returns. (Please ensure the return items with the merchandise tag and with original packaging if have, if the returned goods have been damaged in any way, we will not accept for replacement.)


QQ Baby Shop reserved the right to update above policy if necessary



回复:[货物出门恕不退换退款]不接受任何个人主观与个人感觉的因素为换货理由,任何不明显的污点与破洞也无法构成退货理由。我们要的是长久的客户,基于人手不足与出货量高,我们不能确保发出的商品没有损坏,为了让您开心安心的购物,我们 QQ Baby Shop 提供您信心保证,当您收到您所订购的商品时发现商品有问题(明显的破洞,邮寄错商品等),麻烦您在收到货3天里面联系我们。请电邮 - 需要的资料:订单号码,照片已经商品编号。有问题我们会负责的,所以请大家放心。
QQ Baby Shop 完全保留更新以上条规权利若有必要



Comments 用户评论

Author 作者:Anonymous user( 2019-11-09 15:39:14 ) Give comment Comment beli stroller tp sy dpt tayar belakang ja,depan dpt 1 ja,cmna ni blh dpt blk x
janicecheahReply:( 2019-11-09 17:11:37 )
sila email ke and bagi mereka invoice no anda juga attach sekali gambar item yang anda terima tq
Author 作者:Anonymous user( 2019-11-07 00:04:30 ) Give comment Comment
Hai qq baby shop petang tadi saya terima barang tapi hanya 1 sahaja y sampai..y tidak sampai stroler warna merah..magic stroler saya sudah terima.
janicecheahReply:( 2019-11-07 10:04:01 )
sila email to, bagi invoice no anda dan juga attach sekali gambar item yang anda terima TQ
Author 作者:sitizulaiha( 2019-09-24 13:35:52 ) Give comment Comment
Hi Payment done for invoice 2019092442108 when can i receive the parcel?
how do i provide proof of purchase
janicecheahReply:( 2019-09-24 16:10:41 )
payment received with thanks will courier out tomorrow, duration deliver is depend on courier company normally it take 2-3 working days to deliver unless outskirt area
Author 作者:normarni( 2019-05-24 21:38:17 ) Give comment Comment
Name:Nor Marni Bt Mohd Khalid
Amount:rm 120.00
Date:24 May 2019
Time: 9.24 pm
Ref number: 142681672974
chongmeeyuenReply:( 2019-05-25 12:55:51 )
Received payment with thanks, will courier out today. 
Author 作者:Anonymous user( 2019-05-22 09:28:56 ) Give comment Comment
hi payment done rm118.80 reference id 6487181210 via tranffer online maybank2u 22/may/2019 at09:21 am.
MY order Invoice no 2019052232124 .
total amount rm118.80
can get it before raya?
janicecheahReply:( 2019-05-22 10:13:09 )
Payment received with thanks will courier out on Thursday
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