AFTER SALES 售后服务
QQ BABY SHOP SDN BHD / 2012-03-14
After Sales Policy
A：Photo and information provided as reference, and all will prevail in kind. Different monitors display colors differently, and everyone’s definition of color is vary, thus we cannot guarantee what you see in the picture is exactly same as the color of the actual product, but it sure will be the base color. Picture Featured Is Only For illustration Purposes, please base on the actual product received.
Q：How to deal with size fit problems?
A：Some items we had already clearly stated the measurement in our websites, before you consider to buy, please confirm the measurement stated that are suitable or not. All the measurement might have a difference of 0.5-2.0cm vary to the real item. For more information, you may seek our advice.
Q：In what situation that I can send back for exchange?
A：[All GOODS SOLD IS NOT RETURNABLE OR EXCHANGEABLE OR REFUNDABLE] Any customer personal feeling or subjective reason is not allow for exchange or refund. Any unobvious stain and hole can not constitute a reason to return. We want is a long-standing customer, due to lack of manpower, we can not guarantee all products sent are perfect. In order to serve you the best, QQ Baby Shop provide you with assurance, when you receive your order of goods if there is defeat/damage item (obviously the hole, wrong items etc), kindly contact us within three days receipt of parcel. Please e-mail [email protected] - information needed: order number, photos and product code. We will responsible for it, so do feel free to shop at QQ Baby Shop.
A: We will not entertain any return parcel without our prior notice or awareness. Make sure that the returned goods are unused, cleaned and retain the original packaging. Any use, scratched, damaged items are not acceptable for returns. (Please ensure the return items with the merchandise tag and with original packaging if have, if the returned goods have been damaged in any way, we will not accept for replacement.)
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