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QQ BABY SHOP SDN BHD / 2012-03-14

  After Sales Policy

Q:The real product is it exactly same with the picture?
A:Photo and information provided as reference, and all will prevail in kind. Different monitors display colors differently, and everyone’s definition of color is vary, thus we cannot guarantee what you see in the picture is exactly same as the color of the actual product, but it sure will be the base color. Picture Featured Is Only For illustration Purposes, please base on the actual product received.

Q:How to deal with size fit problems?
A:Some items we had already clearly stated the measurement in our websites, before you consider to buy, please confirm the measurement stated that are suitable or not. All the measurement might have a difference of 0.5-2.0cm vary to the real item. For more information, you may seek our advice.

Q:In what situation that I can send back for exchange?
A:[All GOODS SOLD IS NOT RETURNABLE OR EXCHANGEABLE OR REFUNDABLE] Any customer personal feeling or subjective reason is not allow for exchange or refund. Any unobvious stain and hole can not constitute a reason to return. We want is a long-standing customer, due to lack of manpower, we can not guarantee all products sent are perfect. In order to serve you the best, QQ Baby Shop provide you with assurance, when you receive your order of goods if there is defeat/damage item (obviously the hole, wrong items etc), kindly contact us within three days receipt of parcel. Please e-mail - information needed: order number, photos and product code. We will responsible for it, so do feel free to shop at QQ Baby Shop.
Q: Return request matter?
A: We will not entertain any return parcel without our prior notice or awareness. Make sure that the returned goods are unused, cleaned and retain the original packaging. Any use, scratched, damaged items are not acceptable for returns. (Please ensure the return items with the merchandise tag and with original packaging if have, if the returned goods have been damaged in any way, we will not accept for replacement.)


QQ Baby Shop reserved the right to update above policy if necessary



回复:[货物出门恕不退换退款]不接受任何个人主观与个人感觉的因素为换货理由,任何不明显的污点与破洞也无法构成退货理由。我们要的是长久的客户,基于人手不足与出货量高,我们不能确保发出的商品没有损坏,为了让您开心安心的购物,我们 QQ Baby Shop 提供您信心保证,当您收到您所订购的商品时发现商品有问题(明显的破洞,邮寄错商品等),麻烦您在收到货3天里面联系我们。请电邮 - 需要的资料:订单号码,照片已经商品编号。有问题我们会负责的,所以请大家放心。
QQ Baby Shop 完全保留更新以上条规权利若有必要



Comments 用户评论

Author 作者:Anonymous user( 2019-01-04 02:01:13 ) Give comment Comment
how long before i recieve delivery here in singapore?
liewjiaxingReply:( 2019-01-04 09:42:37 )
can i know your order number please?
Author 作者:ammar2206( 2018-10-24 11:47:25 ) Give comment Comment
invoice number 201810240445
amount : rm33
bank: MBB (nurul nadia binti abdullah)
liewjiaxingReply:( 2018-10-24 12:01:15 )
hi dear there still have RM 10 for the postage fees pending ya. =D TQ
Author 作者:siti050390( 2018-07-17 16:03:37 ) Give comment Comment
i want to CANCEL the order. please refund my money.u
Order no : 2018071765115
Transfer to mbb acc at 17.7.2018, 11:27:00
Total amount : RM74
janicecheahReply:( 2018-07-17 16:18:21 )
Hi dear,
ok noted that your order already cancel and payment of RM74 already refund to your member account, you may check while you log in your member account TQ
Author 作者:Norhadijah( 2018-07-03 13:36:24 ) Give comment Comment
my order: 2018062754430
went i can receive my order? can i get my tracking no?
janicecheahReply:( 2018-07-03 13:52:56 )
Hi dear, parcel already courier out and already email you the tracking on 28/6/2018
Author 作者:Anonymous user( 2018-06-12 20:50:17 ) Give comment Comment
how to trace & track my order
liewjiaxingReply:( 2018-06-13 09:41:51 )
please provide your order number ya. we will check for you the tracking number. =)TQ
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